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A Customer Service Administrator is required, with experience in providing top-notch service and administrative support in the public sector. This role is based in Brighton and is perfect for someone who thrives in a customer-centric environment.
Client Details
Our client is a prestigious entity in the public sector, providing vital services to a wide audience. They have a strong reputation and are considered a medium-sized organisation. Based in Brighton, they are committed to delivering excellent services and maintaining their high standards.
Description
- Support our customers by helping make workplace pensions work and be their first point of contact for inbound calls and emails.
- Go the 'extra mile' to deliver a truly excellent customer service. We strive for right first time and set clear and accurate expectations.
- Act with care and integrity to build rapport and trust with our customers. Ensure we fully understand their needs and resolve their query, whilst creating a positive customer connection.
- Follow guided procedures with attention to detail to enable you to resolve customer queries, whilst maintaining compliance.
- Explain technical information in an easy to understand way.
- Contribute to an open and supportive team culture by collaborating with your colleagues to ensure customer needs are met and be a positive influence with customers and colleagues.
- Proactively share feedback and solutions on how we can improve our services and processes.
- Take ownership of your own personal development; not only will you be supported in developing within your role but there's lots of further development opportunities to help you reach your career aspirations.
Profile
A successful Customer Service Administrator should have:
- Experience in a contact centre environment
- Experience of using customer service handling techniques to deliver excellent customer service
- Strong communication skills in questioning, probing, and extracting information.
- Ability to be genuine and empathetic with customers and demonstrate a desire to help and support.
- Experience of analysing information received during a customer enquiry to resolve or escalate appropriately
- Experience of tailoring communication style to deal with a variety of enquiries and customers both verbally and in written format.
- Proficient in Microsoft packages and previous experience using customer service software, databases and/or CRM's.
- Ability to meet customer service targets.
Job Offer
- A competitive salary range of 25,000 - 25,500.
- Hybrid working 6 days in the office per month
- Excellent company benefits
- Opportunity to work in a prestigious public sector organisation.
- A supportive and inclusive work environment in Brighton.
- Comprehensive training and development opportunities.
If you are a proactive individual who enjoys providing exceptional customer service and is looking for a rewarding role in the public sector, we encourage you to apply for this Customer Service Administrator position.
