Customer Service Administrator

The role of Customer Service Administrator involves providing efficient administrative and customer service support within the Secretarial & Business Support department. This permanent position is 5 days in the office in Portishead and requires attention to detail and a proactive approach to meet client and team needs effectively.

Client Details

This opportunity is with a small-to-medium-sized company based in Portishead known for its commitment to quality and customer satisfaction. The organisation offers a supportive environment and values its employees, fostering professional growth and development.

Description

• Responding promptly and professionally to customer enquiries via phone and email.
• Maintaining accurate and up-to-date records in the company's database.
• Coordinating with other departments to ensure timely resolution of customer issues.
• Processing orders and managing related administrative tasks efficiently.
• Monitoring and tracking delivery schedules to provide updates to customers.
• Assisting with the preparation of reports and documentation as required.
• Providing general administrative support to the Secretarial & Business Support team.
• Ensuring compliance with company policies and procedures in all customer interactions.

Profile

A successful Customer Service Administrator should have:

• Previous experience in a similar administrative or customer service role in the retail industry.
• Strong organisational and multitasking skills with a focus on accuracy.
• Proficiency in using standard office software and databases.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving and a customer-focused mindset.
• Ability to work effectively as part of a team in a busy office environment.

Job Offer

• A competitive salary of 27000 to 35000 per annum, depending on experience.
• Free on-site parking for all employees.
• Private medical insurance through Bupa following the probation period.
• The chance to join a growing company with opportunities for career progression.

This is a full-time 5-days in the office role, based in Portishead.