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The Contact Centre Coach will play a key role in supporting and enhancing the performance of customer service teams within a leading Contact Centre environment This role is based in Bristol and requires a focus on coaching and mentoring to achieve operational excellence.
Client Details
This is a permanent opportunity within a customer service department of a leading well know business. The company is committed to delivering high-quality service and operational efficiency.
Description
- Provide tailored coaching and mentoring to customer service representatives to improve performance and efficiency.
- Conduct regular one-to-one sessions to identify strengths and areas for development.
- Monitor key performance indicators and implement strategies to meet targets.
- Develop and deliver training sessions to enhance team skills and knowledge.
- Collaborate with team leaders to ensure alignment with company goals and standards.
- Document coaching plans and maintain accurate records of progress.
- Stay updated with industry trends to incorporate best practices into coaching methods.
- Support the implementation of new processes and tools to improve customer service.
Profile
A successful Contact Centre Coach should have:
- Previous experience in a coaching / mentoring / Team Leader role within a customer service environment.
- Strong knowledge of customer service processes and best practices.
- Excellent communication and interpersonal skills.
- The ability to analyse performance metrics and identify improvement opportunities.
- A proactive approach to problem-solving and team development.
- Familiarity with the industrial/manufacturing sector is advantageous.
Job Offer
- Competitive salary of 30,000 plus up to 30% bonus
- Permanent position based in Bristol.
- Opportunities for professional growth and development within the business
- Supportive company culture focused on employee success.
This is an excellent opportunity for a motivated individual to make a significant impact. If you are ready to take the next step in your career, we encourage you to apply!
