Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor in Nailsea to join our client, a highly-rated water company on Trustpilot, who provides billing, account managements and customer service to business customers.

Benefits and Package for a Customer Service Advisor:

• Salary: 27,000 per annum
• Hours: Monday - Friday, 8am - 5:30pm
• Contract Type: Permanent
• Location: Nailsea
• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increases yearly, rewarding your first three years of service
• Performance-related bonus of up to 10%
• Optimise Health Plan, supporting you with your healthcare costs
• 1000 'Refer a friend/family' scheme
• Life assurance of up to eight times your salary
• Sustainable benefits, including electric vehicle and cycle2work schemes
• A range of family-friendly policies, including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Key Responsibilities of a Customer Service Advisor:

• Answering inbound calls and responding to email queries from customers who are also other businesses
• Interacting with regional water companies and be multiskilled in a variety of other daily tasks
• Delivering first-class and memorable customer service
• Building rapport via all forms of communication
• Confidently making and implementing decisions when necessary

Key Skills and Experience of a Customer Service Advisor:

• You should have a positive "can do" attitude and be enthusiastic to learn new skills
• You should want to exceed both your own and the customers' expectations
• Excellent communication skills, both written and verbal is required
• You will be required to have a willingness to adapt and respond to change
• Being able to work to department targets, demonstrate resilience and reliability is also required

If you are interested in this Customer Service Advisor position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)