Customer Service Coordinator

Customer Service Coordinator - Feel stuck in your current Hire company…? Want to be noticed, be rewardedwith a great bonus, with no weekends and work with a fantastic team! 22 days Holiday, Team communities + MUCH MORE! Oh, and they are an award-winning company! Based in Bristol!

Benefits for the Customer Service Coordinator:

• Up to £30k DOE
• No weekend work!
• 22 days holiday + bank holiday + the option to buy additional days.
• Discount schemes on major retailers, gyms, hospitality, holidays & more!
• Company pension scheme.
• Company health benefit scheme

Responsibilities of the Customer Service Coordinator:

• As the customer service coordinator you will build important relationships with internal and external clients.
• You will be cross-hiring, rehiring and sourcing equipment from third party suppliers.
• Manage a fast paced and busy hire desk.
• Liaise with colleagues, other depots, and procurement teams to ensure that equipment is successfully delivered at designated dates/times.
• You will be resolving any queries or claims as the Hire Controller that arise in a professional manner, ensuring all paperwork is completed and up to date.
• You may use Syrinx, Inspire, or a similar CRM system.

The Customer Service Coordinator may have experience within plant hire, tool hire, powered access hire, accommodation hire, builders merchants, specialist equipment hire industries, although this is not essential. Experience within a fast paced, call centre environment or similar is required, as this role will be dealing with high volume inbound calls as well as facilitating orders. 

You may have worked as a customer service coordinator, customer service advisor, call handler, customer service executive, service desk coordinator, plant hire controller, hire controller, hire desk controller, hire desk advisor, rental manager, hire negotiator, hire coordinator, hire and sales controller.

Hit the APPLY button now to be considered for this customer service coordinator role!