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We’re looking for a confident and customer-focused Senior Service Consultant to join the conveyancing services team at a leading PropTech business. The Senior Servive Consultant will be the link between customers, intermediaries, and solicitors—delivering timely updates, resolving queries, and ensuring a smooth transaction process. The Senior Servive Consulant will work independently with the support of the Team Manager, playing a key role in driving customer satisfaction and business growth.
Key Responsibilities
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Monitor introducer instructions and ensure actions are completed within SLAs
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Handle customer and intermediary queries with clarity and accuracy
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Liaise with solicitors and keep records updated in the portal
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Manage minor complaints and escalate when needed
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Respond to inbound calls and emails
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Manage personal workload, reports, and performance targets
About YouYou may come from a background in sales progression, lettings, mortgage broking, or telephone-based customer service. You’re organised, resilient, and able to communicate complex processes clearly.
We’re looking for:
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Knowledge of the conveyancing/mortgage process (a plus)
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Strong IT and CRM skills
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Excellent communication and problem-solving abilities
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Confidence to work both independently and in a team
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A proactive and customer-first approach
Please apply for further information
