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Role Purpose
To provide a comprehensive, efficient, and effective business and administrative support to individuals and teams to enable them to maximise their delivery and assist clients in achieving its purpose and objectives. The role will undertake a wider range of more complex administrative and business support activities.
Accountabilities
Provide complex business support as requested and required, such as undertaking financial administration and information management/analysis, to support the delivery of the team.
Act as a point of contact for enquiries from internal and external stakeholders and escalated issues from colleagues, exercising discretion and judgement to resolve complex business support issues. Escalate unresolved issues by identifying appropriate channels to ensure they are addressed in a professional and timely manner.
Undertake a range of financial administration tasks in accordance with defined financial processing procedures, so that financial information is up to date, accurate and monitored.
Undertake straightforward data analysis and data management processes for the relevant service area, interrogating and assimilating information from various sources to produce relevant reports that meet defined standards.
Arrange defined meetings or events to support effective working for the organisation. This includes diary management (handling multiple requests and clashing diary priorities), agenda creation, collation of materials, minute taking, and the monitoring and following-up of actions.
Maintain or oversee the management of a range of manual and electronic systems for the services supported to ensure data accuracy, confidentiality, and security.
Recommend and escalate opportunities for process improvement to enhance the support provided to colleagues and stakeholders.
Knowledge / Skills
- A level qualification, or equivalent or relevant experience.
- Knowledge of the area of the supported and any relevant specialised support knowledge related to that service area.
- Knowledge of a range of systems, processes, and procedures, some of which will be complex in nature.
- Knowledge of ICT packages including Word, Excel, and PowerPoint.
- Experience of providing business support services and working with a range of partnership organisations such as other local authorities, charities or contractors.
- Ability to communicate with a range of internal and external stakeholders to resolve and escalated complex issues in a professional manner.
- Ability to plan and prioritise tasks and activities and using initiative to provide proactive support.
