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Our client are a large global consultancy. The Desk Side and Technology Support  Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills.
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Manage and prioritise all 2nd line incidents and requests according to defined SLAs - ensure 100% adherence to best practice guidelines
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General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk.
Essential:
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At least 4 years’ experience in IT Service Management principles and processes
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High level of proficiency and knowledge of working in a Corporate IT environment
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Experience in working to (and exceeding) Service Level Agreements
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Broad technical understanding of IS services being supported
