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OPERATIONS MANAGER
The Opportunity
We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.
We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.
An opportunity has arisen for a proactive Operations Manager or ambitious Contract Manager seeking their first step into managing managers.
The Package
- £35k basic
- Bonus
- Car or Car Allowance
- 35 days holiday per year (including bank holidays)
- Flexible Working
The Area
South Wales, Bristol and South West
The Role of the Operations Manager
Business Growth and Profitability
- To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of target set and in line with the business goals.
- To ensure all costs are controlled within budgets.
- Ensure contract prices are reviewed and increases agreed with clients.
- Comply with authorisation levels.
- To liaise regularly with the line manager in terms of innovation and business growth opportunities.
Contract/Site Management
- To manage a small personal portfolio of accounts
- Ensure the agreed specification is implemented and adhered to. Review the contracts as necessary to meet company and clients’ requirements.
- Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.
- Ensure the Quality Service Level Indicator/ECAT procedure is implemented and adhered to.
- Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator/ECAT procedure and to ensure all problems are resolved promptly and effectively.
- To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary.
Staff Management
- To recruit, induct, train and develop direct reports, to ensure a high calibre of capable managers and supervisors.
- To ensure that your 2 managers and supervisors understand and are focused on meeting the region and company objectives.
- Monitor and review performance of managers in terms of their budgets and effectively communicate the company’s required standards.
- To carry out an annual performance/ personal development appraisal with managers and supervisors.
- Ensure that each member of staff has received an induction, health and safety training, supervision and information and appraised as required.
Company Procedures
- To take responsibility for management systems and administration associated with the region, including payroll, invoicing, materials, equipment, changes to the contract, expenses, vehicles, training etc.
- To ensure payroll information is completed accurately and costs are controlled within budget.
The Person
- A proven track record in managing a team of managers in the contract cleaning sector
- Experience in managing a portfolio of business efficiently and in a professional manner, ensuring a professional image at all times.
- A motivational management style who drives the values of the brand through their team
- A persuasive communicator who can liaise at all levels
Why Work for Us
- Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business
