Cleaning Contract Manager

Location: London & Kent
Reporting To: Managing Director
Salary: Up to £45,000

An established and reputable provider of grounds maintenance and communal cleaning services is seeking a dynamic and experienced Area Contract Manager to oversee a portfolio of commercial cleaning contracts across London and Kent.

This is a senior operational role with full accountability for service delivery, team leadership, client satisfaction, and contract performance.

• Manage and deliver high-quality cleaning services across multiple sites in line with contractual and client expectations.

• Promote a proactive health & safety culture, ensuring full compliance with relevant legislation and internal procedures.

• Contribute to environmental and community engagement initiatives.

• Develop and implement strategies to improve contract efficiency and performance.

• Use KPIs and data analysis to identify trends, improve service quality, and support continuous improvement.

• Identify and pursue opportunities for operational innovation and service enhancement.

• Act as the primary point of contact for clients, building strong, trust-based relationships.

• Ensure client requirements are met and exceeded through excellent communication and service delivery.

• Represent the business professionally with all stakeholders, fostering a reputation for reliability and quality.

• Lead and develop cleaning teams, ensuring clear communication of expectations and goals.

• Recruit, train, and retain high-performing staff, encouraging a positive and productive working culture.

• Ensure team structures are effective and resourced appropriately for service demands.

• Hold full profit and loss accountability for a portfolio of contracts.

• Monitor financial performance, implement cost controls, and ensure profitability.

• Support the business in achieving commercial targets and identifying new revenue opportunities.

• Proven track record in the commercial cleaning industry, ideally across multi-site operations.

• Experience working with both public and private sector clients.

• Skilled in contract mobilisation, tendering, and performance management.

• Recognised management qualification and BICSc certification (required).

• IOSH or NEBOSH Health & Safety qualification (preferred).

• Strong leadership and people management skills.

• Excellent interpersonal and client relationship abilities.

• Commercially aware with a data-driven, analytical mindset.

• Highly organised, self-motivated, and results-focused.

• Proficient in Microsoft Office and relevant scheduling or contract management systems.

This role offers full operational and financial responsibility for a portfolio of cleaning contracts across London and Kent. You will play a vital part in maintaining service standards, driving growth, and leading teams to deliver outstanding results.

This is a fantastic opportunity for an ambitious contract manager ready to make a lasting impact within a fast-paced, growing organisation.

Apply now to take the next step in your management career.