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Devonshire Hayes has partnered with a fantastic organisation to help them secure aModern Workplace Analyst to join their team. You will be tasked with the following,
- Experience working within an IT support environment
- Comfort working within an ITIL framework (incident, request, change, problem).
- Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint).
- Familiarity with Windows 10/11 desktops, Intune, Autopilot.
- A knack for explaining tech in plain language, without jargon.
- Excellent customer service skills both over the phone and in person.
Nice to have:
- Experience with Freshservice (or another ITSM platform).
- Familiarity with Active Directory and Azure Active Directory basics.
This opportunity requires you to work in the office full time (5 days per week).
