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- Providing daily support to a portfolio of existing customers
- Handling enquiries via phone and email in a professional and timely manner
- Inputting and processing orders using Sage
- Managing returns and credit requests through the system
- Collaborating closely with the sales team to ensure high levels of customer satisfaction
- A confident communicator with a polite and professional telephone manner
- Someone who thrives under pressure and stays calm in a busy environment
- Strong organisational skills and adaptability
- Proficient in Microsoft Office
- Fast and accurate working style while delivering excellent customer service
- Previous experience in a customer service role is a bonus, but not essential
