Service Charge Manager

Do you thrive in roles where compliance, accuracy, and community impact go hand in hand?Are you ready to take ownership of complex service charge processes?Looking to join a supportive team with flexibility and purpose at its core?

Robertson Bell is proud to be exclusively partnering with a respected and community-focused social housing provider in the West Midlands to recruit a Service Charge Manager on a permanent basis. This is a rare and exciting opportunity to step into a varied, hands-on role at a trusted organisation managing homes across a mixed-tenure portfolio.

• Lead on all aspects of service charge management including budgeting, reconciliation, and compliance.

• Take responsibility for the annual rent review and ensure accurate rent setting across the portfolio.

• Oversee corporate insurance processes, including renewals and broker liaison.

• Manage and support a capable officer, offering guidance, delegation, and oversight of daily tasks.

• Build strong relationships with internal stakeholders including asset management, income, lettings, and compliance teams.

• Handle leasehold queries and ensure alignment with relevant housing legislation and internal policy.

• Contribute to wider finance deliverables including reporting, forecasting, and year-end processes.

This is more than just a finance role – it’s a chance to have real impact in a customer-focused organisation. With a clear structure, regular one-to-ones, and ongoing project work, this is an ideal step for someone looking to grow their career in social housing. You'll join a supportive team that values openness, flexibility, and continuous improvement – and be part of a service charge review that sits at the heart of their corporate plan.

• At least three years' experience within a finance or housing function, ideally with exposure to rents and service charges.

• Sound knowledge of housing legislation such as Section 20 and the Landlord and Tenant Act is highly desirable.

• Comfortable working with Excel and spreadsheet-based processes; knowledge of housing systems is a bonus.

• Confident communicator with a collaborative and customer-oriented approach.

• Previous experience in corporate insurance or compliance is a plus.

• AAT qualification, part-qualified, or qualified by experience candidates are welcomed.

• This role suits someone stepping up into management or an experienced service charge professional seeking a rewarding new challenge.

This role offers a hybrid working model – three days in the office and two from home – with flexibility around start and finish times. Based on a 37-hour working week, with early Friday finishes and potential for school-run adjustments, it’s designed to support work/life balance.

Ready to bring your expertise to a role that combines variety, responsibility, and social impact? Apply now!