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Technical Support Specialist

Expert Employment
Posted 8 days ago, valid for 6 days
Location

Buckingham, Buckinghamshire MK18, England

Salary

£30,000 - £35,000 per annum

Contract type

Full Time

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Sonic Summary

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  • A global engineering and animation company is looking for a Senior Product Manager to enhance their technology products' value propositions.
  • The role involves communication between engineering and commercial teams, providing technical support, and creating promotional content.
  • Candidates should have at least 5 years of experience in product management or a related field.
  • The position offers a salary of $120,000 per year, along with opportunities for domestic and international travel.
  • Strong presentation skills and proficiency in Windows desktop applications are essential for success in this role.

A global engineering and animation company is seeking a Senior Product Manager to communicate value propositions for their cutting-edge technology products. The Senior Product Manager will be responsible for liaising between engineering teams and commercial teams.

Key job responsibilities

Provide first line technical support to the company and internationally, using various methods: telephone, email, desktop sharing and IM
Create content for effective internal and external support or promotional purposes - documentation, website FAQ, tutorials, videos and working examples using 3rd party software
Test new software and hardware to quality assure the company products for release
Assist the Sales team by developing effective demonstrations to prospective clientele

Customer Software Support skills
Able to undertake domestic and international travel
Excellent presentation skills
Self motivated and resourceful in finding solutions by working with others
Good computer skills using a variety of Windows desktop applications

 

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