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Account Manager
Full Time
Office Based
Salary £27,000 - £34,000pa subject to experience
Reed Bury St Edmunds are delighted to share our esteemed client who are a trusted name in the UK for over 30 years, specialising in design, supply in heating systems and energy-efficient climate control solutions. Thier mission is to deliver innovative, sustainable heating technologies to both residential and commercial markets, backed by exceptional customer service and technical expertise.
Role Overview
As an Account Manager within our clients Sales Team, you will play a pivotal role in driving business growth by nurturing existing client relationships and developing new trade accounts. While the business operates through a robust online platform, their success is built on cultivating long-term, loyal partnerships with installers, builders, and end-users.
This is a dynamic, customer-facing role that blends sales, technical consultation, and account management. You’ll be the first point of contact for clients, offering tailored advice, preparing quotations, and ensuring a seamless customer journey from enquiry to order fulfilment.
Key Responsibilities
- Handle inbound sales enquiries via phone and email, converting them into successful orders.
- Prepare and follow up on quotations, managing projects through to completion.
- Develop and maintain strong relationships with existing customers while identifying and converting new business opportunities.
- Provide technical advice and product recommendations based on customer needs and project specifications.
- Review architectural plans and specifications to ensure accurate product selection.
- Resolve customer issues including returns, delivery queries, and product support.
- Monitor competitor activity and provide market feedback to management.
- Support marketing efforts by engaging with customers via social media platforms.
- Attend virtual or in-person meetings as required to support client relationships and project development.
Skills & Experience
- Excellent verbal and written communication skills.
- Confident and professional telephone manner.
- Strong organisational and time management abilities.
- Proficient in Microsoft Office (Outlook, Excel) and CRM systems.
- Self-motivated with a proactive, energetic approach to sales.
- Team player with a collaborative mindset.
- Experience in the trade or construction industry is advantageous but not essential.
Tools & Systems
- CRM System: For managing customer interactions and sales pipeline.
- Microsoft Office Suite: Especially Outlook and Excel for communication and data tracking.
- Industry
- Wholesale Hardware, Plumbing, Heating Equipment
- Services for Renewable Energy
- Business Consulting and Services
