Customer Service Coordinator

New Resource Recruitment is proud to be working with a specialist manufacturer of sustainable living solutions in their search for a Customer Services Coordinator.

This office-based role plays a key part in delivering high levels of customer care through accurate and timely sales order processing, supporting contracted delivery schedules. You’ll work within a close-knit team, reporting to the Customer Service Manager and collaborating closely with external sales and technical teams to ensure excellent service.

Key Responsibilities:

• Provide high-quality customer service, handling standard and complex enquiries while ensuring clear communication across departments.

• Manage and update customers on order progress; coordinate internally with Logistics and other teams to fulfil service requirements.

• Support assigned customer accounts, escalate wider issues (e.g. pricing discrepancies, account setups) to Account Managers, and process relevant credit notes including rebates and machinery support.

• Maintain accurate records in SAP and CRM systems, including weekly reports on unresolved issues.

• Collaborate with Credit Control to address account concerns and help identify pricing errors when needed.

• Uphold professional standards in conduct, organisation, and customer confidentiality.

• Share updates within the team to support collaboration and take on additional duties as required.

Ideal Candidate:

• Educated to GCSE level (or equivalent) in English and Maths; NVQ in Customer Service desirable.

• Proven experience in fast-paced administrative and customer-facing roles (in person, by phone, or email); experience in manufacturing or similar environments desirable.

• Strong communication and interpersonal skills with a confident, polite phone manner.

• Highly organised, detail-oriented, and comfortable under pressure.

• Proactive, adaptable, and capable of managing time and shifting priorities effectively.

• Commercially aware, confident in problem-solving, and decision-making within company procedures.

• Competent in Microsoft Office (especially Excel and Word); experience with SAP/CRM systems is a plus.

• Professional, trustworthy, and collaborative team player with a commitment to quality and continuous improvement.

Benefits Include:

• New Joiner, Referral, Attendance & Team Bonuses

• Pension, Death in Service & Private Health Insurance

• Health Assessments & Company Counsellor

• Holiday Loyalty Rewards & Christmas Hamper

• Home & Tech Scheme, Cycle to Work Scheme

• Corporate Gym Membership & Bowood House Pass 

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency.