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Customer Service Representative
Salary: 26,000 + 5% bonus
Location: Camberley (Hybrid Options Available)
My client are a well-established organisation specialising in high-quality products and solutions for both residential and commercial customers. With strong industry experience and a commitment to delivering reliable, efficient and well-designed systems, we focus on providing excellent service and long-term value to our clients. The purpose of this role is to provide comprehensive knowledge of all products and deliver high-level support to both internal and external customers, including the external sales teams. Ad hoc duties may include processing quotes and orders within agreed service levels.
Main Duties:
Build strong relationships and maintain a high level of service to internal and external customers.
Handle incoming calls, webchats, and email queries within the required service level, including enquiries on pricing, stock availability, delivery times, account queries, and basic technical questions.
Accurately log call reasons and maintain up-to-date agent statuses within the call handling platform.
Develop thorough product knowledge to enable accurate creation of quotes and orders through internal systems.
Track customer orders and deliveries through to invoice stage.
Update internal systems daily, including CRM and SAP.
Provide basic technical support across all product ranges.
Support customer visits to the Customer Experience Centre.
Maintain a solid understanding of business practices, products, and services.
Skills, Qualifications & Experience:
Excellent customer service skills and a professional telephone manner.
Strong organisational and time-management abilities.
Experience working effectively within a team environment.
High proficiency in Microsoft Office (Word, Excel, Outlook).
Excellent communication skills with the ability to use initiative and escalate issues appropriately.
Articulate, confident, and well-spoken.
Experience working towards tight deadlines and service levels.
Strong accuracy and attention to detail.
Experience with SAP is highly beneficial, though full training will be provided.
