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Key Responsibilities
- Lead and manage IT operations, including support, infrastructure, security and service delivery
- Line manage and develop the IT management team, ensuring effective resourcing and coverage
- Oversee cyber security, infrastructure performance and operational risk management
- Ensure a high-performing service desk and effective onboarding/offboarding processes
- Manage vendors, budgets and procurement in line with governance frameworks
- Produce IT performance, risk and security reporting for senior leadership and trustees
- Represent IT at senior leadership forums and organisational meetings
- Support the transition of digital and technology initiatives into core operations
- Proven experience in an IT management or IT operations leadership role
- Strong technical background across IT operations, infrastructure, security and support
- Experience managing and developing teams in a complex organisation
- Strong understanding of Microsoft 365 and hybrid IT environments
- Experience balancing operational delivery with wider strategic initiatives
- Excellent stakeholder management and communication skills
- ITIL or similar industry certification
- Experience in a charity or non-profit environment (desirable)
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