Administrator

The Office Administrator will support the day-to-day operations of a street lighting maintenance contract. This role involves handling public enquiries, logging and managing fault reports, updating internal systems, and ensuring accurate and timely record-keeping. Full training will be provided.

• Customer Contact & Enquiries

  • Receive and manage incoming phone calls from the general public.

  • Provide clear, polite, and helpful responses to enquiries.

  • Record all relevant information accurately for follow-up actions.

• Fault Logging & Ticket Management

  • Create, update, and close fault tickets for street lighting issues.

  • Prioritise and route issues to the appropriate operational teams.

  • Monitor ticket progress and ensure timely resolution updates.

• System Updates & Data Entry

  • Maintain and update contract management systems with accurate information.

  • Ensure all work orders, reports, and maintenance activities are logged promptly.

  • Assist with preparing data for reporting and performance monitoring.

• Administrative Support

  • Maintain electronic and paper records in accordance with contract requirements.

  • Support the wider team with general administrative tasks.

  • Assist in producing documents, reports, and correspondence when needed.

  • Liaise with internal teams and external stakeholders to ensure smooth coordination.

Essential

• Strong organisational and administrative skills.

• Excellent communication skills, particularly over the phone.

• Ability to manage multiple tasks and prioritise effectively.

• Good attention to detail and accuracy in data entry.

• Comfortable using computer systems and learning new software.

Desirable

• Previous experience in an office or customer-service environment.

• Experience managing work orders, tickets, or similar reporting systems.

• Understanding of maintenance or service environments (preferred but not required).

• Professional and courteous manner.

• Calm and confident when speaking with the public.

• Team-oriented with a proactive approach.

• Willingness to learn and adapt.

Must have full right to work in the UK. 

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.