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ServiceNow Administrator
Location: Cambridge | Full-Time | Hybrid Options Available
Are you a tech-savvy problem solver with a passion for bridging the gap between IT and business operations? We're looking for a proactive and detail-oriented ServiceNow Administrator to join our dynamic team!
What You'll Be Doing
As a key member of our team, you'll be the go-to person for managing and optimizing our ServiceNow platform, ensuring seamless communication between technical teams and business stakeholders. Your day-to-day will include:
- Managing ServiceNow operations and acting as the liaison between IT and business teams
- Chasing and coordinating with stakeholders to drive progress
- Providing technical support, triaging incidents, and escalating issues as needed
- Supporting UAT activities, including basic script writing, deployment, and reporting
- Translating business needs into actionable user stories with clear acceptance criteria
- Monitoring and escalating unresolved actions
- Developing analytics, monitoring SLAs, and identifying trends
- Offering business analysis support for ad-hoc projects
- Occasionally stepping into minor project management roles
What You Bring to the Table
We're looking for someone who is not only technically skilled but also a great communicator and collaborator. You should have:
- Strong IT skills and excellent knowledge of the Microsoft 365 suite
- A polite and professional telephone manner with a customer-first mindset
- The ability to work diplomatically with stakeholders at all levels
- A structured, detail-oriented approach to work with excellent time management
- Strong written and verbal communication skills
- Self-motivation and the ability to work independently
- Experience with ServiceNow, especially Workplace Service Delivery
- Familiarity with the ServiceNow SPM module and agile methodologies (desirable)
- Working knowledge of database management and solid analytical skills
Why Join Us?
- Be part of a collaborative and supportive team
- Work on impactful projects that drive real business value
- Enjoy flexibility and opportunities for professional growth
This vacancy is being advertised by Belcan.
