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Job Title: Accommodation, Activities and Welfare Officer
Salary:£26,825 - £28,629
Duration: Permanent
Hours: Full time, Monday to Friday
Location: Cambridge
Role Purpose:
The purpose of the Accommodation, Activities and Welfare Officer is to source suitable accommodation for international students, and ensure student welfare and social needs are met. Administration tasks including admissions, visa applications, compliance and marketing will also be part of this role.
** An enhanced DBS will be completed prior to starting this role **
Key Duties:
- Liaise with the International Centre Manager to identify student accommodation needs prior to arrival.
- Arrange and manage placements in homestay, residence and private accommodation, ensuring all safeguarding, DBS and health & safety checks are completed.
- Maintain a database of accommodation options and ensure accurate and up-to-date student records.
- Develop and sustain a strong supply of suitable accommodation, including recruiting new homestay providers.
- Conduct annual homestay inspections and monitor provider compliance.
- Collect and review feedback from students and homestay families to ensure high satisfaction levels.
- Act as the primary contact for all accommodation enquiries and manage issues in liaison with personal tutors or relevant staff.
- Serve as the first point of contact for international student welfare and accommodation issues throughout the academic year.
- Respond to safeguarding concerns and refer to appropriate college support services.
- Provide emergency support for students and host families outside office hours (on a rota basis, including weekends).
- Offer advice to students on accessing local healthcare services.
- Coordinate a year-round social programme and assist with arrivals, departures and orientation.
- Arrange student transportation, including airport transfers, weekly bus passes and group activity travel.
- Ensure international and ESOL admissions processes meet requirements, including eligibility and visa checks.
- Maintain accurate admission records and coordinate with Finance to process and manage homestay payments.
- Follow up on outstanding payments and support financial processes related to transport and social activity bookings.
- Contribute to achieving income targets for homestay placements and other international services.
- Adhere to and promote policies on safeguarding, health & safety, equality and data protection.
Key Skills/Experience Required:
A good standard of education
Experience with safeguarding
Experience in a similar welfare and/or student accommodation role
Good basic knowledge of IT packages
A friendly and welcoming nature
The ability to work independently and as a team
For more information or to apply please send your CV or contact Morgan Parkes Recruitment.
Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.
Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.
