Back to search
- Location: Cannock
- Job Type: Full-time
- Salary £27,000 - £29,000 p/a
- Working hours 9.00 - 5.30
Join a leading logistics and supply chain organisation as a Customer Solutions Advisor and elevate your career in customer service. This role is perfect for someone who is passionate about delivering exceptional customer service and thrives in a dynamic, collaborative environment.
Day-to-day of the role:- Manage customer bookings using internal systems and online portals.
- Handle both inbound and outbound communications with UK and European clients.
- Resolve customer queries promptly and escalate issues when necessary.
- Collaborate effectively with import/export, domestic, and warehouse teams to ensure seamless service delivery.
- Support sales efforts through effective prospecting and customer onboarding.
- Participate in ongoing training to stay current with compliance and operational procedures.
- Contribute to process improvements and the overall success of the team.
- Strong communication and interpersonal skills.
- Excellent time management and attention to detail.
- Proficiency in Microsoft Excel and other IT systems.
- Analytical mindset with a proactive approach to problem-solving.
- Previous experience in road freight or logistics is highly desirable.
- Minimum GCSEs (or equivalent) in English and Maths.
- Opportunity to be part of a supportive and ambitious team.
- Culture of empowerment and growth within the company.
- Opportunities for professional development and career advancement in a thriving industry.
To apply for the Customer Solutions Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
