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A fast-growing technology company is looking for an IT Support Analyst to join their team. This is a front-line support role, ideal for someone with a technical mindset and a passion for problem-solving. You'll be assisting users with day-to-day technical issues and supporting a variety of IT services and connectivity solutions.
Role and Responsibilities:
- Provide first-line support via phone, email, and chat
- Record and manage tickets accurately
- Troubleshoot issues related to networks, connectivity, telephony, and related services
- Guide users through basic fixes; escalate more complex problems
- Monitor systems and identify early signs of service disruption
- Support device setup, updates, and basic configuration
- Maintain clear and helpful documentation
- Contribute ideas for improving support processes
- Understanding of networking basics: IP, DNS, DHCP, VPN, etc
- Strong communication skills with a customer-first mindset
- Confidence in resolving technical issues and escalating appropriately
- Organised, curious, and eager to build technical knowledge
- Ability to work effectively under pressure and manage multiple tasks
- Previous experience in a service desk, ISP, or tech support environment
- Familiarity with tools like ticketing systems and network monitoring platforms
- Knowledge of setting up network devices (routers, modems)
- Certifications such as CompTIA A+, Network+, or similar
- Salary up to 26,000
- Ongoing training and development
- Strong benefits package
