Back to searchCustomer Service/Claims Handler
CPS Group (UK) Limited
Posted a day ago, valid for 3 days
Cardiff, South Glamorgan CF24 0TB, Wales
£22,000 - £24,000 per annum
Full Time
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Sonic Summary
- CPS Group is seeking a Customer Services / Claims Handler for a Travel Insurance team in Cardiff, offering a salary of £22,000 - £24,000 depending on experience.
- The position requires no previous experience as full training will be provided, making it accessible for entry-level candidates.
- The role involves managing a caseload of travel insurance claims, primarily through email, with some phone interactions as needed.
- Working hours are Monday to Friday, 9am to 5:30pm, with the expectation of being onsite 2-3 days a week in Cardiff.
- Benefits include annual salary reviews, 25 days of holiday plus 8 bank holidays, and flexible working from home arrangements.
Cardiff - 2-3 days a week onsite
Salary 22,000 - 24,000 depending on experience + benefits
Mon-Fri - 37.5 hours a week
CPS Group are working with a well established insurance organisation based in the heart of Cardiff. Due to continued growth, they are looking to hire a Claims Handler to join their Travel Insurance Claims Team.
The role doesn't require any previous experience, full training is given and there is excellent scope for long term career development. In this role you will focus primarily on email-based claims handling, with some phone interaction from time to time. You'd be managing your own caseload, handling travel insurance claims from start to finish, assessing validity, identifying potential fraud indicators, negotiating settlements, and ultimately ensuring customers receive a smooth and fair claims experience.
Hours are Mon to Fri. 9am - 5.30pm (37.5 hours per week) with 2-3 days per week required in the Central Cardiff office.
Some duties you will be carrying out:
Provide high level of customer services throughout the claims process
Assess liability and indemnity on the claim
Identify and refer fraud indicators
Negotiate settlement of claims
Experience / Skill:
Organised with strong attention to detail
High level of communication skills both written and verbal
Benefits include annual salary reviews, 25 days holiday (Plus 8 days bank holiday), Flexible working from home arrangements and equipment.
Contact Zach Bennett - CPS Group UK
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