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Red Recruitment is recruiting Customer Service Advisors in Cardiff to join our client, the travel insurance specialist for customers with pre-existing medical conditions.
You will be the first point of contact for customers via phone, email, and live chat, offering guidance, resolving queries, and ensuring a positive customer journey.
The salary for this position is £24,000 - £28,000 per annum.
Benefits and Package for a Customer Service Advisor:
- Salary: £24,000 - £28,000 per annum
- Hours: Monday - Friday, hours between 8.30am - 8pm and 1 in 4 weekends, Saturday or Sunday
- Contract Type: Permanent
- Location: Cardiff
- Hybrid working is available once you have passed the probation period
- Company pension
- Cycle to work scheme
Key Responsibilities of a Customer Service Advisor:
- Acting as the first point of contact for customers, providing outstanding service via phone, email, and live chat
- Responding to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution
- Handling complaints empathetically and effectively, striving for complete customer satisfaction
- Using live chat and other digital platforms to support and guide customers in real time
- Communicating clearly and professionally in both written and verbal interactions
- Demonstrating a commitment to exceeding customer expectations and enhancing the customer experience
Key Skills and Experience of a Customer Service Advisor:
- You should be an excellent communicator, being articulate in both written and verbal communication
- You ideally will be motivated by goals and consistently work towards achieving and exceeding performance metrics
- You should be committed to delivering an exceptional service experience at every touchpoint
- Being detail-oriented with high level of accuracy and commitment to getting things right the first time is required
- You will need to be resilient and remain positive and work well under pressure
If you are interested in this position, please apply now!
Red Recruitment (Agency)
