Customer Service and Sales Agent

?? Location: Cardiff | ?? Full-Time, Permanent | ?? £25,000 plus Bonus scheme

Yolk Recruitment is working exclusively with a reputable and client-focused residential conveyancing team in Cardiff who are on the lookout for a motivated and customer-centric and sales focused quotations advisors. If you enjoy speaking with people, helping them make informed decisions, and delivering a top-tier experience from first contact, this could be the perfect opportunity for you.

You'll be the first point of contact for potential clients, guiding them through the quoting process and setting the tone for the high-quality service they can expect.

• Responding to inbound calls and emails from prospective clients requesting conveyancing quotes

• Delivering accurate, timely and clear information about services and pricing

• Making proactive outbound calls to follow up on warm leads and outstanding quotes

• Accurately inputting client details into the system and maintaining internal databases

• Occasionally covering the reception desk during lunch breaks or staff absences

• Building trust and rapport with clients to convert interest into business

• Strong customer service background, ideally with sales or conversion experience

• Confident in handling objections and supporting customers through decision-making

• A friendly, professional telephone manner and strong written communication skills

• Proactive mindset with the ability to work independently and as part of a team

• An understanding of the conveyancing process is an advantage-but not essential

• Comfortable using CRM systems and confident with data entry tasks

• Salary of £25,000 plus bonus scheme

• Holidays: 23 days holiday plus bank holidays, your birthday off, a personal day, and a discretionary paid day over Christmas. Buy up to 3 extra days of leave each year

• Gym Discounts: Reduced membership rates to support your well being

• Career Development: Grow with learning and development opportunities

• Milestone Recognition: Celebrate your hard work and loyalty

• Team Culture: Get involved with company-wide events, charity initiatives, and networking socials

• Refer a Friend Scheme: Earn rewards for helping us grow the team