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Our client is looking for a customer focused Part-Time Helpdesk Advisor to join them on a Temporary basis, with an opportunity to go permanent.
You will be joining a friendly & supportive Helpdesk team to answer customer calls, supporting them with remote tech issues, and working with the technical team to provide excellent technical support.
Someone with strong customer service or contact centre based experience, plus a good understanding of IT would fit well in this team.
Hours: 25 or 30 hours per week (flexible to suit you)
Shifts: Monday to Friday 9am-2pm or 3pm
Hourly Rate: 12.21 plus holiday pay.
Location: Due to location, candidates will preferably have access to their own transport. Free parking on-site.
Key Duties:
- Speaking with customers to remotely diagnose and rectify faults logged on equipment.
- Keeping customers informed at all times of progress of work.
- Report escalations to the technical helpdesk team.
- Update internal system to ensure smooth communication between departments.
- Document customer specific information.
Skills & Experience:
- Friendly and professional communication style when dealing with customers.
- Strong verbal and written communication skills.
- Competent PC user including Microsoft package.
- Good understanding of technology / IT.
- Able to build rapport with customers.
- Access to own vehicle due to location.
If you feel you have the experience and drive to succeed in this role, apply today! We expect to fill this position quickly, so don't delay and apply today - we'd love to hear from you!
