Sales Office Administration Officer

Location: Castleford (WF10) - relocating to Normanton (WF6) in Dec/Jan
Hours: Monday-Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm
(39 hours/week)
Pay Rate: 13.50 per hour

We're looking for a proactive and detail-oriented Sales Office Administration Officer to join our dynamic team. This is a key role within our customer service and sales support function, working closely with internal departments and external partners to ensure smooth operations and exceptional customer experience.

Sales & Purchase Administration

• Process and manage sales and purchase orders in our ERP system
• Handle customer quotes, acknowledgements, and tender files
• Ensure accuracy in pricing, VAT, and incoterms
• Communicate effectively with customers and internal teams

Shipping & Export

• Coordinate shipments and logistics
• Liaise with warehousing and distribution teams
• Track deliveries and resolve shipment queries

Invoicing & Payments

• Generate and distribute customer invoices
• Follow up on advance payments and order-related transactions

Customer Service & Support

• Register and follow up on customer complaints
• Maintain accurate customer records and databases
• Archive documents in line with audit and compliance standards

Cross-Team Collaboration

• Work closely with Sales, Technical, Supply Chain, HR, and Finance teams
• Build strong relationships across departments and with customers

Compliance & Continuous Improvement

• Follow company policies, health & safety regulations, and ethical standards
• Contribute to a culture of collaboration, accountability, and improvement

• Minimum 3 to 4 years' experience in office administration or business support
• Strong attention to detail and organisational skills
• Excellent communication and customer service abilities
• Proficient in ERP, CRM, and Microsoft Office tools
• Fluent in English (additional languages a plus)
• Commercial awareness and a proactive mindset
• Ability to work independently and as part of a team

• Supportive and collaborative work environment
• Opportunity to work with international teams and departments
• Stable hours and competitive pay
• Be part of a company driving innovation and excellence

Ready to apply or want to learn more?
We'd love to hear from you!