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Join Our Team as a Customer Service Administrator!
We are seeking a cheerful and dedicated Customer Service Administrator to join our dynamic team on a temporary basis, with the potential for extension. If you thrive in a fast-paced environment and have a passion for exceptional customer service, we want to hear from you!
Contract Type: Temporary until December with the potential to be extended
Hourly Rate: 12.82ph
Monday to Friday 9am - 5pm (2 days working from home when fully trained)
What You'll Do:
As our Customer Service Administrator, you will be the first point of contact for our valued customers, ensuring their queries are handled with care and efficiency. Your responsibilities will include:
- Responding promptly to consumer queries.
- Managing customer credits with accuracy.
- Obtaining Proof of Delivery (POD) documents.
- prioritising and addressing customer complaints with professionalism.
- Escalating issues internally when necessary.
- Overseeing switchboard operations.
- Handling sample requests for various teams.
- Assisting in the production of weekly and monthly reports.
- Performing franking machine duties.
- Supporting other departments with general administration tasks.
What We're Looking For:
To be successful in this role, you should possess the following knowledge and characteristics:
- At least 3 years of experience in an Administration role.
- Proficiency in working with database systems.
- Strong office and Excel skills are essential.
- Excellent communication skills, both written and verbal.
- Good organisational skills with a keen attention to detail.
If you are enthusiastic, detail-oriented, and ready to make a difference, apply today! We can't wait to welcome you to our vibrant team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
