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- Review and package secured loan applications for accuracy and completeness.
- Verify customer information, including income and credit history.
- Prepare and process essential loan documents.
- Conduct thorough due diligence on applications.
- Communicate with lenders and resolve any issues during the loan process.
- Liaise with customers, guiding them through the application process.
- Build strong customer relationships, ensuring satisfaction.
- Meet targets and KPIs while maintaining high customer service standards.
- Stay informed on industry regulations to provide accurate guidance.
- Annual salary of £32,000, with potential earnings up to £45,000.
- Hybrid work environment with 2 days in the office and 3 days from home after probation.
- 25 paid holidays plus a duvet day on your birthday.
- Private health and dental cover, including mental health support.
- Life assurance scheme and up to 4% matched pension.
- Daily breakfast, free snacks, and access to discounts.
- Opportunities for learning and development, including leadership-led training.
- Have knowledge of secured loans (desirable but not essential).
- Possess a performance-driven mindset, focused on achieving targets.
- Deliver exceptional customer service, fostering long-term loyalty.
- Be organised and capable of managing multiple cases in a fast-paced environment.
- Excel in communication and interpersonal skills.
- Be detail-oriented with strong problem-solving abilities.
- Be flexible and willing to work shifts as needed.
