IT Support Specialist

• Job Title: IT Support Specialist
• Reports To: Financial Director
• Location: International Cheddar Head office
• Benefits: Competitive basic salary + 20 days holiday + your birthday off + health care scheme + enhanced maternity/paternity leave package + other company benefits
• Hours:Full time/Part Time (25+hours), Monday to Friday 8am to 4pm ideally

Company background

FSC is a family business with more than 35 years of award-winning experience in creating,rolling out and managing bespoke customer food-on-the-move solutions. Our customers include a selection of blue-chip companies in various industries, such as Shell, National Trust, Waterstones and Dunelm.

We offer a range of consultancy services drawing on our in-depth knowledge of thefood-on-the-move sector and have managed projects all over the world.

Our Head Office is located in the world-famous village of Cheddar, our Innovation Centre is based near Bristol in Flax Bourton, in addition to an office in Prague (Czech Republic), and Kuala Lumpur (Malaysia)

Although our colleagues are based all over the world, we regularly get together to review performance, share best practice and socialise! As well as working in a challenging and fast-moving environment, we believe it is important to have a big chunk of fun and no day is ever the same at FSC.

At FSC we believe in ethical stewardship of all aspects within our business. This means that we thrive in a diverse, equitable culture where we celebrate inclusion and empowerment within our teams, and seek to always support our global community, minimising our carbon footprint wherever possible.

To help grow this awareness we have adopted a companywide ESG focus.

Purpose of role:

IT Support Specialistwill provide technical assistance and troubleshooting for computer systems, hardware, software, and networks, ensuring smooth operation and productivity for internal and external users.They will diagnose and resolve problems, install and test new hardware/software, and may also train users on new systems.They will also manage new projects and provide a backup to the Netsuite development manager as required.

The role will involve:

Troubleshooting:

Assist in Diagnosing and fixing technical issues, providing clear explanations and solutions together with our external provider.

Hardware and Software:

Install & configure new hardware and software applications as necessary

End-User Support:

Assist users with various IT problems, both in person and remotely, via phone or teams, backed by FSC s external IT support company

Training:

Teach users how to use new & existing software and hardware and provide ongoing support.(e.g. MS365 including Power BI)

Documentation:

Maintain records of troubleshooting procedures, solutions, projects and software procedures.

Project Management

Project manage IT projects as necessary for new and enhanced software to improve the productivity of FSC Group systems.

Netsuite IT Manager backup

To provide backup for the Netsuite IT Manager, especially in areas not covered by the Cloud Tamers and assist the Netsuite IT manager when required.

Sustainability Efficiency and IT monitoring

To work with the sustainability staff to improve the company s performance in this area using automation/ change in working practises etc

Best Practises

To set up IT Best Practices for FSC Group

Qualifications

Essential

• 5 GCSEs, including Maths and English / educated to A Level standard/ educated to HND level

Preferred

• IT Graduate or equivalent

Experience

• Similar Role in another organisation or IT graduate/equivalent preferred
• Exposure to understanding of business processes

Skills and Qualifications:

• Technical Knowledge:Strong understanding of computer hardware, software and networks.
• Troubleshooting Skills:Ability to diagnose and resolve technical problems effectively.
• Communication Skills:Excellent verbal and written communication skills to explain technical concepts to non-technical users.
• Customer Service Skills:Ability to provide friendly and helpful support to users.
• Analytical Skills:Ability to analyse problems, identify root causes, and develop solutions.
• Patience and Empathy:Ability to work with users who may have different levels of technical expertise.
• Project Management: The ability to management projects and people involved with these projects