Administrator

• Job Title
• Job Type: Full-time
• Location: East Hanningfield 
• Salary: Depending on experience

An organised, proactive, and detail-oriented individual is sought to join a dynamic team as a Team Administrator. This vital role supports the smooth delivery of projects by handling a range of administrative tasks, from job setups to delivery coordination, ensuring clear communication across teams and with customers.

• Job Setups & Amendments: Setting up and amending new and existing job records, passing relevant information to the accounts team for invoicing, and liaising with team members and customers to confirm all job details are accurate and complete.
• Project Communication: Managing the shared admin email inbox, handling incoming and outgoing post, and answering, managing, and directing incoming phone calls professionally.
• Project Information Management: Processing customer registration forms and maintaining accurate databases for customers and suppliers, scanning and archiving job sheets, delivery/collection notes, and relevant project documentation.
• Deliveries: Booking and tracking deliveries, including overseas shipments, obtaining and comparing courier quotes for international deliveries, preparing and completing commercial invoices for international shipments, and creating and checking delivery and collection notes for accuracy.
• Problem Job Management: Processing problem job enquiries, liaising with relevant parties for additional information, providing customers with call-out quotations, setting up digital problem job files, generating problem job sheets, and producing site reports in a timely and professional manner.
• Health & Safety: Adhering to all company Health and Safety policies within the office environment and promoting and ensuring personal and team safety at all times.
• Customer Relationship Management: Delivering outstanding customer service in all interactions, representing the company in a professional and positive manner, maintaining strong relationships with existing customers and suppliers, and ensuring written and verbal communication is clear, consistent, professional, and timely.
• Other Duties: Supporting cross-functional tasks, including training in purchasing, to assist other departments as needed and carrying out any other reasonable duties as required by the business.

• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and accuracy.
• Proficient with Microsoft Office and general office systems.
• Ability to manage multiple tasks and deadlines in a busy environment.
• Experience in a similar administrative or project support role is desirable.
• Due to the location of the office, having one's own transport is essential.

To apply for the Team Administrator position, candidates are invited to submit their CV and cover letter detailing their relevant experience and interest in the position.