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Customer Care Manager with previous new build experience in residential build construction to join a growing and established new homes developer. This role offers 1 day a week hybrid working, with site visits predominately in Essex and Kent, at times Suffolk and London. Hours of work will be Monday - Thursday, 8.00am - 5.30pm and Friday 8.00am - 4.30pm. The salary is between £45,000-£55,000 depending on experience.
Duties:
- Fully investigate new build, new homes, customer complaints and resolve promptly and efficiently
- Determine quality and finish of newly constructed properties through the submission of Stage 16 and Stage 17 quality inspections
- Follow inspections, advise Site Manager to carry out remedial works before completion to customer in readiness for Stage 17 quality control acceptance
- Provide information to the Head of Customer Service regarding inspections carried out, including recurring defects and poor workmanship
- Carry out visits to customers' homes to review reported defects, poor workmanship, queries, determine course of action as required
- Monitor contractors and maintenance operatives whilst remedial works are being undertaken
- Attend NHBC resolutions and investigations
Benefits:
- Up to £55,000 per annum
- On-site parking
- 25 days holiday plus bank holidays
- Private healthcare
- Pension
Experience required:
- Previous new build, new homes customer care management experience
- Knowledge of NHBC is highly desirable
- Ability to multi-task and remain calm under pressure
- Excellent communication skills, both verbal and written
- Good eye for detail
- Excellent empathy and professionalism but also able to be assertive
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web.
