Customer Service Supervisor

RE Recruitment

Posted 25 days ago, valid for 5 days

Cheltenham, Gloucestershire GL544NB, England

Full Time

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Sonic Summary

The position available is for a Customer Service Team Leader in Cheltenham, offering a salary of £30,000 depending on experience.
This full-time, permanent role requires proven customer service experience, with leadership or supervisory experience preferred.
Key responsibilities include leading a team, handling escalated queries, and ensuring service standards are met.
Candidates should possess excellent communication skills and be highly organized, with retail or e-commerce experience considered a bonus.
Benefits include generous annual leave, staff discounts, a company pension, free on-site parking, and regular team events.

Customer Service Team Leader

Cheltenham

£30,000 DOE

Full Time, Permanent - Monday - Friday

Are you an experienced customer service professional ready to take the next step in your career? We’re recruiting a Customer Service Team Leader to join a growing business in Cheltenham. You’ll lead a small team, drive service excellence, and play a hands-on role in day-to-day operations.

Key Responsibilities:

Lead, support, and motivate a customer service team
Act as escalation point for complex queries and complaints
Monitor response times and maintain service standards
Provide direct support via phone, email, and live chat
Liaise with suppliers/internal teams on order and stock issues
Train, mentor, and develop team members
Oversee payment processes and ensure customer satisfaction

What We're Looking For:

Proven customer service experience (leadership/supervisory experience ideal)
Excellent written and verbal communication skills
Confident handling escalations and solving problems
Highly organised and detail-oriented
Experience in retail or e-commerce is a bonus

Benefits:

Generous annual leave
Staff discount
Company pension
Free on-site parking
Regular team events and socials

Ready to lead a team that puts the customer first? Apply today to Elliott @ RE Recruitment to learn more.

Please note: If you haven’t heard back within 5 working days, your application has been unsuccessful. RE Recruitment acts as an employment agency on behalf of the client.

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