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Competitive pay | Opportunity to work on exciting customer-focused projects | Flexible working hours with the possibility of weekend shifts | Full training provided on cyber security | A dynamic team environment and the chance to build new skills
Must Have’s• Excellent communication skills with a strong telephone manner• High level of literacy and numeracy• Previous customer service experience (desirable)• IT literacy with working knowledge of Microsoft Office 365 (Teams, Outlook)• A smartphone (Android 8.0+ or iOS 15+) for authenticator apps sign-in• Availability to work between 7am-7pm, Monday to Friday, with some weekend work required• Ability to work in Cheltenham and/or remotely based on project needs
Nice to have’s• Experience in a customer service role• Familiarity with cyber security principles (training will be provided)• Prior experience working in a fast-paced environment
So what will you be doing?• Delivering excellent customer experience across phone and digital platforms• Resolving issues and answering inquiries in a timely manner• Handling customer interactions with professionalism and attention to detail• Managing customer service queues and ensuring all calls are cleared• Full-time role (35 hours/week), but some flexibility for reduced hours based on business needs
Helpful extras• Monday to Friday, 7.00am - 7:00pm with some weekend shifts• Temporary role with flexible hours• Based in Cheltenham, with potential for remote work• Flexibility with working hours based on business needs in the coming months
Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We aim to update you on your application, whether successful or not.
If you're ready to take on a rewarding role, please get in touch with Alison at i2i Recruitment for more information.
