Customer Operations Administrator

Job Title: Customer Operations Administrator

Location: Cheltenham

Contract Type: Permanent, Full Time

Salary: £26,000 - £28,000 per annum

Our client is a vibrant, customer-focused organisation known for delivering outstanding service and building strong relationships. They're looking for a proactive and enthusiastic Customer Operations Administrator to join their dynamic Cheltenham team. If you're passionate about providing exceptional support and enjoy thriving in a fast-paced, collaborative environment-this could be the perfect fit for you.

• Competitive salary package
• Full training and continuous development opportunities
• A supportive, inclusive, and friendly team culture
• Health and wellness initiatives
• Clear pathways for career progression
• Early finish every Friday to kick-start your weekend

As a key part of the customer operations team, you'll play a vital role in ensuring smooth day-to-day processes and exceptional customer experiences. Your responsibilities will include:

• Delivering efficient, professional support to customers via phone and email
• Processing sales orders promptly to ensure timely delivery
• Managing stock availability through the Outstanding Order File
• Tracking direct shipment invoices and resolving discrepancies
• Handling customer queries and offering timely, effective solutions
• Maintaining accurate and up-to-date sales KPIs and reports
• Raising and analysing NCRs and SNCRs
• Coordinating customer returns in partnership with the warehouse team
• Keeping ISO documentation and the Health & Safety Calendar up to date
• Liaising with customers on overdue payments professionally and diplomatically
• Supporting the external sales team with samples and information requests

Essential Skills & Experience

• Strong customer service skills and a proactive mindset
• Experience in administrative support, ideally in a customer-centric role
• Excellent organisational abilities and attention to detail
• Confident multitasker who thrives under pressure
• Knowledge of order processing and stock management
• Excellent communication, both written and verbal

Desirable

• Familiarity with ISO standards and health & safety procedures
• Experience with sales KPI reporting and financial admin (e.g., invoicing)
• Background in logistics or warehouse coordination

Tech-Savvy? Great!

• Proficient in Microsoft Office (Excel, Word, Outlook)
• Experience with CRM and order management systems is a bonus

If you're ready to take the next step in your career and join a company where your contributions truly matter, we'd love to hear from you.

Inclusivity at the Core:

Adecco is proud to be a Disability Confident employer. We are committed to running an inclusive recruitment process and supporting candidates of all backgrounds and abilities. If you need reasonable adjustments at any stage, please let us know-your success is our priority.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.