Customer Service Advisor

Customer Service Advisor – £25,054 per annum – Hybrid (Cheltenham)

Location: Cheltenham (Hybrid)

We are seeking a dedicated Customer Service Advisor to be the first point of contact for individuals using our clients’ services. You will provide essential support, guidance, and information, ensuring customer satisfaction through high-quality service delivery. This role is perfect for someone passionate about customer service and comfortable working in a fast-paced, hybrid environment.

Key Responsibilities:

• Handle customer enquiries through multiple communication channels:
• Phone calls
• Emails
• Live chat
• Online/web messages
• Provide accurate and clear information about services.
• Build strong customer relationships, ensuring a positive experience.
• Manage customer complaints with professionalism and empathy.
• Maintain customer records, ensuring compliance with GDPR.
• Perform administrative tasks related to customer service.
• Support new starters and team members with training.
• Contribute to the continuous improvement of service standards.

Skills and Experience Required:

• Proven experience in customer service (preferably in a fast-paced environment).
• Excellent verbal and written communication skills, including a strong telephone manner.
• Ability to multi-task across various communication channels.
• Proficient in using multiple IT systems (training on in-house systems provided).
• Highly organised, proactive, and able to manage your own workload.
• Target-driven with experience working towards KPIs.
• Positive, enthusiastic, and empathetic approach to customer interactions.

Person Specification:

• A team player who supports and cooperates with colleagues.
• Committed to delivering outstanding customer service.
• Adaptable to change and comfortable in a dynamic environment.

Education and Qualifications:

• Minimum of Level 3 qualification (A Level, including GCSE English and Maths.)

How to Apply:
If you are passionate about customer service and want to make a difference, please send your cv in confidence to (url removed)

COM1