IT Field Engineer

Role: IT Field Engineer

Location: Cheltenham

Salary: Up to £38,000

Are you a confident IT Support Engineer with experience across 1st to 3rd Line? Love getting out from behind the desk, meeting clients, and solving problems on-site as well as remotely? If you're looking for variety, autonomy, and exposure to a wide range of tech, this one’s for you.

We're working with a well-established MSP based in Cheltenham who are growing their team with a Field Engineer to deliver hands-on technical support to their diverse client base across the local area.

What you’ll be doing:

• Providing on-site support at client locations around Cheltenham and Gloucestershire, tackling networking, infrastructure and user support issues.
• Delivering remote helpdesk support (1st to 3rd Line) from the office, troubleshooting everything from Office 365 and Windows Server to networking and backups.
• Acting as a trusted technical partner to clients, building relationships, spotting opportunities for improvement, and representing the business in a positive light.
• Working on a wide variety of environments, every day is different, and you'll be exposed to multiple industries and setups.

Tech you’ll work with:

• Windows Server (2016/2019/2022), Active Directory, Group Policy
• Office 365, Exchange, SharePoint, Teams
• Azure (IaaS, AAD), basic AWS exposure a bonus
• Networking: switches, firewalls, routers (Cisco, Ubiquiti, DrayTek etc.)
• Backup solutions: Datto, Veeam, Acronis
• RMM tools: ConnectWise, Autotask, or similar

What we’re looking for:

• Solid background in IT Support, ideally from an MSP or similar fast-paced environment
• Confident across 1st to 3rd Line, with good all-round knowledge of infrastructure
• Comfortable working independently on-site, solving problems and liaising with non-technical users
• A clean driving licence, you’ll be travelling to client sites regularly
• Strong communication skills and a proactive, customer-focused mindset

Salary & Benefits:

• £32,000 - £38,000 depending on experience
• Company vehicle or mileage allowance
• Hybrid setup, split between field visits, helpdesk support, and occasional WFH
• Certs and training support (Microsoft, Azure, networking etc.)
• Friendly, down-to-earth team with a strong reputation in the local market

If you’re someone who enjoys variety, autonomy, and working closely with clients across a range of technologies, this role offers the perfect blend of hands-on support and field engineering work.

Recruiter: Callum Thompson