Service Operations Manager

Copperfield Recruitment Ltd

Posted 6 days ago, valid for 11 days

Chertsey, Surrey KT16 0AE, England

Full Time

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Sonic Summary

Our client is seeking a proactive Service Operations Manager to lead and streamline their operational functions in Chertsey, offering a salary between £43,000 and £47,000.
The role involves overseeing service desks, schedulers, planners, and admin teams to ensure effective coordination with field engineers and top-tier service performance.
Candidates should have experience in operations within property services and strong leadership skills in managing service teams and back-office functions.
A minimum of several years of relevant experience is required, along with commercial awareness, contract knowledge, and data analysis skills.
Experience with social housing or MoD contracts is a plus, and the role emphasizes excellent communication and stakeholder management skills.

Service Operations ManagerChertsey (office based)£43-47,000Our client is seeking a proactive Service Operations Manager to lead and streamline their operational functions. You'll oversee service desks, schedulers, planners, and admin teams—ensuring effective coordination with field engineers and delivering top-tier service performance.Key Responsibilities

Manage service desk, planning, and admin functions
Ensure compliance with KPIs, SLAs, and contracts
Drive process improvements and operational efficiency
Provide performance reports and insights to leadership
Lead and develop high-performing teams
Liaise with clients and stakeholders to maintain strong relationships

Experience Required

Experience in operations within property services
Strong leadership in managing service teams and back-office functions
Commercially aware, with contract and field operations knowledge
Skilled in data analysis and reporting
Confident communicator with excellent stakeholder management
Experience with social housing or MoD contracts (a plus)

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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