Maintenance Helpdesk Administrator

We're Hiring: Maintenance Helpdesk Administrator

Location: DeesideSchedule: Monday to Friday, 9am-5pm + 1 in 6 Saturdays & on-call rotation

Pay rate: £13.33

Duration: Temp ongoing - potential to be made permanent

Why You'll Love This Opportunity

This isn't your average desk job. Join a supportive, energetic team in a company that values people just as much as performance. Here's what's on offer:

• Time off that counts - 25 days holiday + your birthday off + bank holidays

• Wellbeing perks - Free gym membership, health & wellness programme, flu jabs

• Casual vibe - Dress down, feel comfortable, free parking on-site

• Extras that matter - Pension scheme, free food discounts, referral bonuses, team events, cycle to work scheme

About the Role

Our client, a growing and respected name in the facilities management sector, is on the hunt for Helpdesk Maintenance Administrators to join their thriving property team. You'll play a vital role managing a network of contractors to deliver top-notch repairs and maintenance across a portfolio of client buildings.

What You'll Be Doing

• Respond to client repair requests via phone and their system

• Schedule and coordinate planned maintenance visits

• Manage and communicate with contractors to ensure smooth job delivery

• Troubleshoot maintenance issues alongside the technical team

• Use the system to track, monitor, and manage work orders and workflows

?? What You'll Bring

Essential:

• Experience on a fast-paced help desk or call centre

• Natural problem solver with common sense and a calm, logical approach

• Excellent customer service and communication skills

• Confidence to build strong relationships with clients and contractors

• Cool under pressure - you stay level-headed even on busy days

• Full-time availability Monday to Friday, plus willingness to work 1 Saturday in 6 and be on-call 1 week in 5

Desirable:

• Experience in property, facilities, or healthcare maintenance

• Familiarity with maintenance scheduling systems

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.