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Job Title: Customer Service - Dutch SpeakingLocation: Chester Business Park - hybrid workingRemuneration: £16.50 p/hourContract Details: Rolling 6 month contract. Monday-Friday shift pattern: (7am-3pm, 8am-4pm, 9am-5pm, 10am-6pm) - Overtime and Saturday working to be expected
Are you a fluent Dutch speaker with a passion for customer service? Join our vibrant team in the pharmaceuticals industry and make a difference today!
Responsibilities:
- Understand and execute policies around order management and customer inquiries, ensuring compliance.
- Receive and enter customer orders in the SAP system after thorough validation.
- Inform customers about any quality issues, recalls, or product holds promptly.
- Handle backorders and returns, managing approvals and customer communications.
- Monitor open orders and resolve exceptions as they arise.
- Archive order and delivery documents efficiently.
- Respond to customer inquiries via phone, email, and fax, ensuring accurate records in our call tracking tool.
- Route inquiries to relevant departments to streamline operations.
- Resolve routine complaints and disputes, ensuring customer satisfaction.
Requirements:
- Fluent in Dutch (speaking, writing, understanding).
- French is a plus, especially if you bring SAP experience.
- Previous experience with SAP preferred.
Enjoy the benefit of free on-site parking! Don't miss out on this opportunity to enhance your career while making an impact. Apply now!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
