Customer Service Associate

Manpower are now recruiting for a Dutch speaking Customer Service Associate.

Role: Customer Service Associate
Location: Chester 50/50 Hybrid work
Pay: £16.50 per hour (35 hours a week)

Job Responsibilities
-Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
-Receive orders and enter them in SAP system after performing validations on order following defined business rules
-Inform customers in case of quality issues related to product, recalls, or put on hold situations
-Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
-Monitor all open orders until completion and address exceptions
-Archive order and delivery documents
-Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
-Route inquiries to related departments (within Capability Centre or in markets)
-Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
-Determine root causes and inform customers of outcomes
-Receive and resolve internal ad-hoc inquiries
-Liaise to BFS in-markets teams to understand order requirements for new product launches and special orders (e.g. clinical trials, free goods)
-Support internal and external audits

Requirements:
-Fluent in Dutch - speaks/writes/understands Dutch
-French speaking might be taken into account, depending on the skills that the person brings (i.e. SAP).
-SAP Experience

Click apply for immediate consideration!