Axon Moore are delighted to be recruiting for a fast growing hospitality business based in Chester who are looking for a Credit Control Manager to join their friendly team. Here, you will be joining a business with a fantastic culture and will work out of their stunning offices. Objectives of the role:• Responsibility for maximising cash collection whilst minimising overdue debt. • Ensure that the team are fully trained, and credit policy & processes are understood and adhered to through coaching and development. • Develop a collaborative working relationship with Operations, to ensure that the provision of goods / services on credit terms is at a level that maximises turnover with minimum risk to the business.Key Responsibilities:• Act as a point of escalation for Credit Control Team Leaders, other direct reports & Operations colleagues • Organise the day-to-day tasks and resources across the team to ensure objectives are met • Provide full management, coaching, support and development to direct reports including regular 1- 2-1’s, team meetings and appraisals • Build, maintain and promote constructive and productive relationships with customers and other support teams ensuring professional conduct is maintained • Monitor KPIs to ensure the team is meeting targets and provide additional support as required • Ensure performance of the Credit Control department is monitored and reported on through insightful KPI’s • Ensure all processes achieve set SLA’s as per compliance and company requirements • Develop relevant collection strategies & processes to minimize overdue debt • Ensure effective processes are in place to minimise the transfer of debt to the Debt Recovery team • To manage relationships with external solicitors to balance cost vs collection of ex customers • Manage timely resolution of disputes & queries • Leverage technology to enhance cash collection and debt recovery procedures within the Credit Control Team • Drive continuous improvement initiatives to enhance Credit Control processes and internal/external customer engagement • Develop a collaborative working relationship with Operations, so that the needs of all departments are balanced, to the benefit of the Business as a whole, ensuring regular debt reviews are performed and issues are escalated as necessary • Deliver regular monitoring of accounts and ledger reviews and organise and attend monthly debt reviews and ensure action points are followed up • Manage credit risk through the completion of credit checks and regular limited company monitoring • Ensure there is relevant Credit Control resource and provide cover, where necessary • Adherence and promotion of the department’s GDPR policies • Other related duties and project work as reasonably requested Skills and Experience: • Minimum of 5 years’ credit control experience, preferably in a similar environment • Minimum of 3 years’ experience of leading and managing teams • Recognised relevant qualification (e.g. AAT, CICM) desirable • Strong leadership skills, with the ability to set clear objectives and track team performance • continuous improvement • Strong team management and communication skills evidencing effective negotiation skills • Exceptional relationship building skills with the proven ability to build and maintain effective relationships with internal and external stakeholders • Good IT and systems skills, able to build structured reports, including spreadsheet analysis • Strong experience of end-to-end collections strategy, processes and regulation relating to outstanding debts • Strong organisational and time-management skills • Highly self-motivated and adaptable to change • Able to display and promote a proactive, positive, professional team atmosphere and engage with our values In return you will benefit from a competitive salary DOE + other benefits. Please note this role is office based.

Credit Control Manager

Accounting and Financial Reporting Manager

Finance Manager

Finance Manager