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Despatch Manager
The company:
Cala Consulting are recruiting for a Despatch Manager for their client based in Chester. The Despatch Manager to lead and manage our despatch operations within a high-volume Glass Processing facility. This is a critical role in ensuring the products are dispatched accurately, safely, and on time to meet customer requirements.
The role:
The successful candidate will have a strong background in manufacturing despatch operations, ideally within the glass industry, and a proven track record in team leadership and logistics coordination.
Key Responsibilities
- Oversee the day-to-day operations of the despatch department to ensure timely and complete delivery of products.
- Plan and organise daily tour areas (delivery routes) in collaboration with transport and logistics teams.
- Allocate and coordinate staff across delivery tours, ensuring optimal workforce utilization.
- Ensure all loads are packed and prepared for despatch on schedule, with no shortages or errors.
- Conduct daily checks and ensure compliance with loading procedures, health & safety, and quality standards.
- Liaise closely with Production Managers to ensure despatch and production schedules are aligned.
- Monitor and manage team performance, attendance, and adherence to company policies.
- Maintain accurate records of dispatch activities and report on department KPIs.
- Identify and implement continuous improvements in despatch processes.
- Train, mentor, and develop dispatch team members to achieve department goals.
Experience required:
- Proven experience in despatch/logistics within a manufacturing or industrial environment (glass processing preferred).
- Strong people management and leadership skills with the ability to motivate and direct a team.
- Excellent organisational and problem-solving abilities.
- Good communication skills with the ability to work cross-functionally, especially with Production and Logistics.
- Ability to work under pressure and adapt to changing priorities.
- Sound knowledge of health & safety and loading compliance in a manufacturing environment.
- Competent with scheduling tools and Microsoft Office Suite; familiarity with dispatch a plus.
Benefits
- Competitive salary and overtime opportunities
- Supportive team environment
- Opportunities for growth and development within a growing organisation
- Employee Assistance Programme
