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Customer Service Administrator - Exciting Media Company - Chesterfield
25,500pa - 28,000pa | Hybrid Working (3 days office)
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, friendly team environment? I'm working with a vibrant media company in Chesterfield who are looking for a Customer Service Administrator to join their growing team!
What's in it for you?
- Salary: Competitive salary
- Hybrid working: 3 days per week in the Chesterfield office, 2 days working remotely
- Free parking on site
- 25 days holiday plus bank holidays
- Extra day off for your birthday
- Option to buy and sell holidays
- Working hours: Monday-Thursday 9am-5:30pm, Friday 9am-5pm
About the Role:
As the Customer Service, you'll be the first point of contact for valued clients, ensuring their needs are met and their experience is seamless from day one. Your responsibilities will include:
- Providing outstanding customer service and support
- Acting as the main liaison for client queries and requests
- Monitoring contract renewals and leading contract negotiations
- Supporting the onboarding process for new clients
- Keeping the CRM system up to date
What We're Looking For:
We're seeking someone with a strong background in customer service or account management. You'll be an organised individual, a confident communicator, and a skilled negotiator who enjoys building relationships and solving problems.
Next Steps:
If you're ready to take the next step in your career and join a supportive, innovative team, I'd love to hear from you! Apply today or get in touch for a confidential chat.
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