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- Configuring and optimising the IntelliPen system – including workflows, calculations, reporting, payroll integration, and member portal
- Supporting the day-to-day resolution of incident tickets and platform issues
- Collaborating with test teams, project leads, and external partners (like Procentia)
- Providing technical coaching and guidance across the internal systems team
- Supporting reporting and controls to meet internal standards such as AAF
- Helping to drive innovation and improvements across pensions systems and processes
- Strong experience with the IntelliPen platform (calculations, workflows, Intellisite, payroll & finance)
- Good knowledge of SQL and Microsoft Office tools
- Background in defined benefit pensions systems and technology
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Experience with BI/MI tools (e.g., Power BI)
- Understanding of defined contribution (DC) schemes and AVCs
- Knowledge of internal control frameworks like AAF
