Back to search
We are working with an established manufacturing organisation in the Whitstable area who are looking to employ a Customer Service Coordinator permanently.
The package includes a competitive salary, hybrid working, a great team environment and more.
The role:
- Processing of customer orders and quotations within set KPIs.
- Establish strong customer relationships, to deliver excellent levels of customer service.
- Prepare all customer quotations
- Export compliance when processing quotations and orders.
- Proactive quote follow up and negotiate where required.
- Understanding of pricing, value and margin in order to win orders.
- Liaise with Commercial Team, Product Group Managers, Procurement to build accurate pricing and lead times.
- Progressing orders through to shipment
- Proactive communication with the customer throughout the quotation and order life cycle.
- Proactively review, investigate and escalate customer complaints
- Acquire technical product experience to understand the product offer to process basic technical queries along with the ability to understand our products, competition products, and various specifications.
- Assist with external sales requirements relating to Customer and ordering information.
- Understand customer markets and ensure any market intelligence is passed on.
- Identify new sales opportunities
- To contact potential customers and present products and services to maximise sales.
- To interface with clients and to support the Business Development Managers.
- Cross-selling and up selling.
About you:
- GCSE or equivalent in English and Maths, Grade C or above.
- Customer Service - customer enquiries, quotations, managing the order process and shipments, etc.
- Experience interfacing between customers and other functions within the organisation to provide service to new and existing customers.
- Experience building up new and existing relationships with customers.
- PC literacy, including Microsoft Office (Word, Excel, Outlook).
Please note that only candidates who live locally, with a full right to work will be considered.
CVs to (url removed)
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.
