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- Between 32-38,000 per annum plus potential bonuses
- 40-hour week Monday to Saturday with alternate weekend working discussed further on application.
- Opportunity for hybrid working arrangement.
- Fantastic long-term career prospects with a significantly expanding company where you have a genuine role in their growth and development.
Reporting to the management team, as a Customer Service/Operations Representative, you will manage all post-sale customer interactions, including warranties, complaints, online reviews, and general administration. All the while ensuring customers have a professional experience consistent with company values. This role bridges the gap between customers, workshops, warranty providers, and management to maintain areputation, resolve issues early, and ensure compliance with FCA and Consumer Duty standards.
Your key responsibilities as a Customer Service Representative will include:
- Manage and respond to customer queries, feedback, and complaints in line with company policy.
- Maintain and execute the warranty process. Registering vehicles, processing claims, and coordinatingwith warranty providers.
- Monitor and manage online reviews across Google, AutoTrader, and other platforms; ensure timely andprofessional responses.
- Maintain accurate records of all customer interactions, warranty claims, and complaint resolutions.
- Support the finance and compliance teams with documentation and reporting for FCA/Consumer Duty compliance.
- Update CRM systems and manage customer data accurately.
- Prepare vehicle handover documentation and coordinate delivery or collection as required.
- Assist with customer follow-up to encourage positive reviews and repeat business.
- Provide weekly reports on customer satisfaction, complaints, and warranty activity.
What's in it for you? For your hard work as a Customer Service Representative, our client is offering:
- Between 32-38,000 per annum, pending experience.
- Bonus opportunities linked to reviews, complaint resolutions, and warranty performance.
- 28 days annual holiday allowance.
- Opportunity for a hybrid working arrangement, discussed further on application.
- State-of-the-art working environment in a brand new purpose-built showroom.
- Full in-house training provided.
- Company pension scheme.
- Staff vehicles purchase discount scheme.
- Fantastic long-term career prospects with a significantly expanding company where you have a genuine role in their growth and development.
- 40-hour week, Monday to Saturday with alternate weekend working shifts.
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
