International Partnership Manager

What Proinsight is all about: Our mission is to turn everyday insights into profit through mystery shopping. We’re experts at getting under the skin of our client’s businesses to really understand the good and not-so-great. Most importantly, we know what to do with all that knowledge to boost business growth.

We’re hiring for: International Partnership Manager

The lowdown on the role:

We are looking for a highly organised and proactive individual to support the delivery of global mystery shopping or survey projects across multiple accounts. In this role, you will be the key point of contact between our clients and global delivery partners, ensuring that all deliverables meet agreed schedules, quality standards, and service level agreements (SLAs).

You will manage a small team and work closely with the Director to prioritise designated accounts, while also providing support across other mystery shopping or survey projects as needed. This is a primarily administrative and process-driven role, but it requires strong initiative, clear communication, and the ability to manage competing priorities effectively.

As business needs evolve, there may be opportunities to increase your hours and take on a greater level of responsibility.

Key Responsibilities:

• Manage and support a small team to ensure consistent, high-quality delivery.
• Coordinate and manage the delivery of global mystery shopping projects across multiple client accounts.
• Act as the main liaison between clients and delivery partners, handling work requests and responding to queries.
• Monitor timelines and outputs to ensure compliance with SLAs and project requirements.
• Work closely with the team’s Director to prioritise and allocate resources across accounts.
• Flexibly support additional accounts based on workload and team capacity.

A more detailed job description is available if you are interested in the role.

What makes you a good fit:

• A proactive, ‘can-do’ attitude with positive energy that motivates and inspires the team.
• Comfortable working in a fast-paced, deadline-driven environment.
• Strong attention to detail and a commitment to delivering high-quality work.
• Proficient in Microsoft Excel, with the ability to manage and interpret data effectively.
• Demonstrated ability to manage and support a small team, fostering collaboration and maintaining productivity.
• Quick to learn new systems and processes, with full training and support provided.

What makes working at Proinsight great:

Opportunity to earn more with our Commission and Bonus Schemes

You’ll get 22 days of holiday per year (pro rata) plus Bank Holidays - and to top it off, you get your birthday off too!

We contribute 3% to your pension to help you plan for the future

Work in a collaborative, creative, and inspiring environment

Access to a top-tier Employee Assistance Program to support your well-being!

You'll get a laptop and all the tech gear you need to do your best work

Monthly 1-to-1 coaching sessions to support your growth and development

MyZone heart rate tracker to help measure your physical activity levels

Monthly prizes for the Most Valuable Player and top MyZone performers.

Quarterly strategy days to collaborate, plan and innovate

Experience in a small business where you can really make a difference

Pet friendly office

Opportunities to connect with 100’s of brands around the UK and Europe (like David Lloyd, Victoria Secret, Hollywood Bowl, Apple and Prezzo)