Collections Agent

Anderson Knight is hiring a Collections Agent on behalf of a leading financial services organisation.

This role involves assisting customers who have fallen behind on their payments, helping them explore solutions that lead to positive outcomes.

Shifts are assigned on a rotational basis to ensure full-service coverage. Flexibility is essential.

35 hour working week. Monday to Friday: On rotation - 8am-4pm for 3 weeks and then 12pm-8pm for 1 week.

Saturdays or Sundays are required 1 in every 4 weeks and that day is given back in lieu.

9am-5pm or 10-6pm

Hybrid working is available after completing training and passing probation which looks like 2 days in the office and 3 days at home.

Key Responsibilities:

• Carry out collections activities in line with company policies, procedures, and regulatory requirements.

• Manage customer accounts in arrears, working towards fair and positive resolutions while minimising financial losses.

• Handle inbound and outbound collection calls professionally, ensuring accurate record-keeping.

• Maintain high performance standards, proactively addressing challenges and meeting targets.

• Conduct thorough income and expenditure assessments to determine suitable repayment plans.

• Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve the best outcomes for customers.

Requirements:

• Previous experience in collections or a similar role is preferred.

• Understanding of Treating Customers Fairly (TCF) principles.

• A positive, open, and transparent approach to work.

• Strong attention to detail.

• Essential customer service experience.

Benefits:

• 33 days of holiday (25 days annual leave + 8 public holidays).

• An extra day off on your birthday.

• Discretionary bonus scheme.

• 15% pension contributions.

• Eyecare and private medical insurance (PMI).

• Clear progression path.

Salary:

• 23,000 - 25,000 DOE.